Case Study
Managing appointments,
patient records and
collecting payments
Our client’s mission — simplify administrative tasks and prioritize patient care. We designed, developed and delivered a web-based journal system that helps clinics manage appointments, records and collect payments, created specifically for physiotherapists and chiropractors.
Company type
Medium Enterprise
Industry
Digital Health Solutions
Services provided
Exploration & Discovery,
Web Application development
The Challenge
Before adopting our client's solution, healthcare providers in the struggled with manual scheduling systems that were prone to errors and inefficiencies. Double bookings, missed appointments, and administrative burdens were common, leading to frustration among both patients and practitioners.
We helped our client, a leader in healthcare technology in the Nordics, to develop an advanced online booking system designed to streamline appointment management for physiotherapists and chiropractors in the region and their patients.
Our Approach
To meet these challenges, we collaborated closely with our client, leveraging their deep understanding of the healthcare industry.
Through a series of workshops and feedback sessions with healthcare providers and patients, we gained crucial insights that informed the development of an intuitive and robust online booking system.
This system was designed to help clinics run their business more smoothly, simplifying scheduling and payment collection for them and their customers, and cut down on administrative tasks immediately.
Results
Since implementing the system, both physiotherapists and chiropractors have reported a significant reduction in scheduling errors and administrative workload. The system’s user-friendly design has improved patient satisfaction, while the ability to manage schedules more effectively has enhanced operational efficiency.
- /01
Enhanced User Engagement
The intuitive design of the booking process has simplified scheduling, significantly reducing the time it takes to book appointments.
- /02
Content Expansion
Therapists now enjoy more flexibility in managing their schedules, with the ability to easily adjust available time slots and select working days, improving both time management and client services.
- /03
User Satisfaction
Updates to the interface and added interactive features have greatly improved overall user satisfaction, making the app a favorite among its users.
Conclusion
The digital solution we developed has significantly improved appointments management, patient’s record journaling and payments collection, making the processes more straightforward, intuitive, and efficient for users.
This case study demonstrates the impact of customized web solutions in addressing specific business needs and enhancing service delivery.
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